Review

Verizon Fios Review

Fios offers long price guarantees and fiber uploads in the Northeast and Mid-Atlantic, but its gigabit tier costs more than rivals list.

October 30, 2026 · 7 min read · Last checked: October 30, 2026

The short verdict

Fios is a strong fiber choice if you live in its footprint, which Verizon describes as the Mid-Atlantic and New England. Verizon's Fios page, checked October 30, 2026, lists plans from $40 to $110 a month with multi-year price guarantees and no data caps.

The weak point is the middle of the lineup. At $75 for 500 Mbps and $90 for 1 Gig, Fios costs more than the advertised prices of some rivals. The 300 Mbps plan at $40 and the 2 Gig plan at $100 are the stronger values on paper.

This review relies on Verizon's own plan pages and FAQ, ACSI data, and a Verizon community article, all opened October 30, 2026. We have not used the service.

Verizon Fios plans and prices

Verizon's Fios page lists five home internet tiers. Prices shown include the Auto Pay and paper-free billing discount.

Prices from verizon.com, checked October 30, 2026. Availability varies by address.

The jump from 1 Gig at $90 to 2 Gig at $100 is small. For $10 more, the 2 Gig plan doubles the speed, adds a 5-year guarantee, and includes Whole-Home Wi-Fi.

Current promotions

Verizon lists a "2 months on us" offer on any Fios plan, applied as credits in the third and fourth bills. Gift-card offers vary by tier: $200 on 5 Gig, $100 on 2 Gig, and $50 on 1 Gig, per the same page.

For the 5 Gig gift card, Verizon's terms require 65 days of service and allow a charge-back if you cancel within 180 days. Treat promotions as a bonus, not a reason to pick a tier.

How the price guarantee works

Verizon's guarantee covers only the base monthly internet rate. Its fine print excludes setup and equipment charges, discounts, promotions, perks, and third-party services.

That means the guarantee protects the plan price but not, for example, a perk credit that ends. Verizon also says there are no annual contracts, so you can leave without a termination fee.

1. Note which guarantee your tier gets. Three years on 300 and 500; five years on 2 Gig and 5 Gig.
2. Keep Auto Pay and paper-free billing on. The listed prices include that discount, and Verizon's page does not show the price without it.
3. Save your order confirmation. It is your record of the guaranteed rate.

Our internet contract guide explains how price guarantees differ from term contracts.

Speeds

Fios is a fiber service, and Verizon's figures show near-equal upload and download speeds on every tier. On 1 Gig, Verizon lists average wired speeds of 750–940 Mbps down and 750–880 Mbps up.

Compare that with typical cable plans, which advertise 20 to 35 Mbps up on most tiers. If you upload video, back up large files, or work on camera all day, fiber's symmetry is the main reason to choose it. Our fiber vs. cable guide explains why.

Verizon advertises wired speeds. It notes that Wi-Fi speeds vary with devices, the number of users, and other factors.

Fees, data caps, and terms

The all-in pricing claim is notable. Many providers add taxes and fees on top of the advertised rate. Check the broadband label for your address to confirm, since the FCC requires labels to list fees.

Mobile + Home benefits

Existing Verizon mobile customers who enroll in Mobile + Home get the setup fee waived, Cellular Wi-Fi Backup, Priority Care, and up to $10 a month toward an eligible perk, per Verizon's Fios page.

Router and using your own gear

Fios does not use a modem. Verizon installs a fiber terminal, called an ONT, and its router connects to that. Verizon says it owns the router and extenders, so you must return them if you cancel.

Can you use your own router?

Yes, for internet. A Verizon community knowledge-base article explains the process. If your router connects by coax rather than Ethernet, you ask Verizon to switch the ONT to Ethernet, which the article says can be done remotely at no charge.

The same article lists important caveats:

• It says the setup "is in no way supported by Verizon," so support will not help you troubleshoot it.
• Fios TV boxes get data over coax, so removing Verizon's router can break the guide and on-demand. The article says Fios One set-top boxes need a Verizon router as the primary router.
• Remote DVR programming does not work with your own router.

If you have internet only, your own router is straightforward. If you have Fios TV, keeping Verizon's router is simpler. Our ISP router vs. your own router guide weighs the trade-offs.

Routers that match Fios speeds

Archer AX55 · eero 7 · ASUS RT-BE86U (Amazon search links)

Since the 1 Gig and faster plans already include Verizon's Whole-Home Wi-Fi, buying your own gear makes most sense on the 300 or 500 plans or when you need more control.

Customer satisfaction

Verizon Fios scored 75 out of 100 in the American Customer Satisfaction Index's 2026 study. That is one point below the fiber average of 76 and two points above the all-ISP average of 73.

The score has slipped one point a year since 2024. The 2026 results reflect data collected from April 2025 through March 2026. AT&T Fiber led the fiber category at 79.

Who should pick Fios

Good fit

• Households that want a long, documented price guarantee. Five years on 2 Gig and 5 Gig is generous.
• Heavy uploaders, since Verizon lists near-equal upload and download speeds.
• Verizon mobile customers, who get the setup fee waived and extra perks.

Consider alternatives

• Budget shoppers who need about 1 Gbps. At $90, Fios 1 Gig is priced above several rivals' gig plans.
• Fios TV customers who want to run their own router. The setup is unsupported and can break TV features.

How to check availability

1. Enter your address on verizon.com to see the exact Fios tiers offered.
2. Open the broadband label to confirm price, fees, and speeds for your address.
3. Look up your address on BroadbandMap.FCC.gov to see other providers that report service there.